Refund Policy & SLA

1. Service Commencement, Approval & Payments

Website design, software customization (custom CRM), and hosting services are provided upon proposal acceptance or agreement signing. Noxalio LTD does not charge any fees prior to completion and approval of services by the Client.

Clients are invited to settle payment exclusively after reviewing, inspecting, and giving explicit approval. Once approval is granted, final delivery procedures are activated (e.g., domain name registrations, binding final cloud infrastructure, etc.).

Payments and corresponding tax invoices are issued directly by Noxalio LTD or through authorized payment processing partners acting as official Merchants of Record (MoR).

2. Cancellation & Non-Refund Policy (B2B)

Delivery & Non-Refundability: Upon service approval, payment settlement, project delivery, and purchasing of underlying individual services (such as domain name purchases/registrations, server reservations, custom CRM configuration, etc.), no refunds are issued.

Right of Withdrawal

For Business Clients (B2B): Transactions between the Company and professionals or legal entities do not fall under consumer protection laws, and no right of unreasoned withdrawal applies after offer acceptance or project commencement.

For Consumers/Individuals (B2C): In accordance with consumer law, consumers agree and acknowledge that they lose their right of withdrawal once performance of the service/construction has begun with their prior express consent. Additionally, withdrawal rights do not apply to services or digital content customized to consumer specifications or clearly personalized (such as custom website builds), as well as after complete inspection, approval, and payment of the project.

3. Service Level Agreement (SLA 98%)

We commit to the uninterrupted and secure operation of our infrastructure.

Availability Guarantee: We set a guaranteed monthly server uptime rate of 98%.

SLA Credit: If an unjustified deviation from guaranteed uptime occurs due to Provider fault, the Client is entitled to a proportional credit on the next renewal invoice, upon request sent to within 7 business days of the incident.

Exclusions: Scheduled system maintenance (communicated in advance) and outages caused by factors beyond the Provider's control (force majeure, DDoS cyberattacks, third-party network failures) are excluded from SLA calculations.

4. Subscription Cancellation & Renewals

Recurring services (e.g., hosting / CRM subscriptions) renew according to the service agreement.

If the Client does not wish to renew service for the next billing cycle, written notice via email is required prior to invoice generation. In the event of cancellation before the end of a prepaid period, the service remains active until the expiration date, with no right to a refund for the remaining term.

5. Contact

For any clarifications regarding the refund policy, cancellations, and SLA:

Noxalio LTD
182-184 High Street North, Office 18342
East Ham, London, E6 2JA, UK
Email:

Last updated: August 2026